Q1. What is CRACIA?

CRACIA is a premium spectacle lens brand under Fortune Optical's Cracia Lens Division, offering high-quality prescription and non-prescription optical lenses through cracia.in .

Q2. Does CRACIA sell eyeglasses or spectacle frames?

No. CRACIA specializes exclusively in spectacle lenses. Any frames in product images are for demonstration purposes only .

Q3. Who can shop on CRACIA?

Anyone in need of prescription or non-prescription spectacle lenses can shop on CRACIA .

Q4. Is CRACIA suitable for first-time online lens buyers?

Yes. Our platform features a simple, guided ordering journey and dedicated customer support .

Q1. Who manufactures CRACIA lenses?

Developed under the Cracia Lens Division of Fortune Optical, combining optical engineering with modern technology .

Q2. What makes CRACIA different from other online lens sellers?

We focus exclusively on spectacle lenses, offering a curated range backed by transparent policies and dedicated support .

Q3. Where is CRACIA based?

Operates via cracia.in, shipping pan-India with central management by the Cracia Lens Division team .

Q4. Does CRACIA offer premium quality lenses only?

Yes. Every product listed meets high standards of optical clarity, durability, and comfort .

Q1. How do I create an account on CRACIA?

Enter your mobile number on the login page and verify through a One-Time Password (OTP) .

Q2. Do I need to create a password to use CRACIA?

No. CRACIA uses a secure OTP-based login system; no passwords to remember .

Q3. I forgot my password. How do I reset it?

No passwords exist; simply log in using your registered mobile number and verify via OTP .

Q4. Can I use the same account across multiple devices?

Yes. Access your account securely from any device using your mobile number and OTP verification .

Q5. Can I update my registered mobile number or email address?

Yes, via the My Account section or by contacting CRACIA Customer Support .

Q1. Why does CRACIA use OTP instead of a password?

OTP offers stronger security and eliminates the risk of forgotten passwords .

Q2. I did not receive my OTP. What should I do?

Check your network signal and number, then request a new OTP after the timer expires .

Q3. How long is the OTP valid for?

Valid for a limited time window; request a new one if expired .

Q4. Can I log in without receiving an OTP?

No. OTP verification is mandatory for every login .

Q5. Is my mobile number safe with CRACIA?

Yes. Used solely for account verification and order communication as per Privacy Policy .

Q1. How do I place an order on CRACIA?

Select lens type, enter prescription, add coatings, cart items, and complete prepaid checkout .

Q2. Can I place an order without a prescription?

Yes for non-prescription/plano lenses. Power lenses require valid prescription details .

Q3. Can I modify my order after placing it?

Modifications may be possible within a short window before processing begins .

Q4. Can I cancel my order after payment?

Possible before production starts. Once production/shipping begins, cancellation may not be possible .

Q5. Will I receive an order confirmation?

Yes, once your order and payment are successfully processed .

Q1. What prescription details do I need?

Typically SPH, CYL, Axis, ADD (for progressive/bifocal), and PD .

Q2. Where can I find my prescription details?

Provided by your optometrist or ophthalmologist after your eye examination .

Q3. What is PD and why is it needed?

Pupillary Distance (mm between pupils) ensures the optical center aligns with your eyes .

Q4. What if I don't know my PD?

Ask your optician to measure it or use website guidance during checkout .

Q5. Can CRACIA verify my prescription for accuracy?

Lenses are custom-made; we recommend double-checking values before ordering .

Q6. Is my prescription information kept confidential?

Yes, handled securely and used only for processing your lens order .

Q1. How do I choose the right lens type?

Based on prescription and vision requirements (single vision, progressive, bifocal, blue light) .

Q2. Single vision vs progressive lenses?

Single vision corrects one field; progressives provide seamless multi-distance transition without lines .

Q3. Can I select multiple lens features together?

Yes, options like blue light protection and photochromic can often be combined .

Q4. Which lens is best for screen use?

Blue light filtering lenses help reduce digital eye strain during extended screen exposure .

Q5. Which lens index is right for my prescription?

Stronger prescriptions benefit from high-index lenses which are thinner and lighter .

Q1. What are single vision lenses?

Lenses correcting a single field of vision (nearsightedness, farsightedness, astigmatism) uniformly .

Q2. Who should use single vision lenses?

Individuals requiring correction for only distance or near vision without multiple zones .

Q3. Can single vision lenses be combined with coatings?

Yes, with anti-reflective, scratch-resistant, or blue light filters .

Q4. Are single vision lenses suitable for distance and reading?

Yes, customizable for distance-only or near-only prescriptions .

Q1. What are progressive lenses?

Multifocal lenses offering gradual transition between distance, intermediate, and near zones without lines .

Q2. Who should choose progressive lenses?

Individuals, typically over 40, experiencing presbyopia requiring multiple viewing distances .

Q3. Do progressive lenses take time to get used to?

Yes, a short adaptation period is normal as eyes adjust to power changes .

Q4. What information is needed for progressives?

SPH, CYL, Axis, ADD power, and accurate PD measurement .

Q5. Can I request a fitting height?

Determined at frame fitting by your local optician based on your frame .

Q1. What are bifocal lenses?

Lenses with two powers (distance and near) separated by a visible line .

Q2. Bifocal vs progressive?

Bifocals have a visible line; progressives offer a line-free transition .

Q3. Who should consider bifocals?

Those needing distance and near correction who prefer a defined transition zone .

Q4. Details required for bifocals?

SPH, CYL, Axis, ADD power, and PD measurement .

Q1. What are blue light lenses?

Lenses with filters reducing high-energy blue light from screens .

Q2. Do they help reduce eye strain?

Many users report reduced digital fatigue and discomfort during prolonged use .

Q3. Can it be combined with prescription power?

Yes, added to single vision, progressive, or bifocal prescriptions .

Q4. Is the blue light filter visible?

May show a subtle tint or reflection under certain lighting conditions .

Q1. What are photochromic lenses?

Lenses that automatically darken outdoors under UV light and clear up indoors .

Q2. How quickly do they change color?

Darken within seconds of UV exposure and return clear indoors .

Q3. Do they work while driving?

May activate less behind car windshields as windshields block UV rays .

Q4. Can they be combined with progressive/bifocal?

Yes, subject to product availability .

Q1. What are high-index lenses?

Lenses made from materials allowing them to be significantly thinner and lighter .

Q2. Who should choose high-index lenses?

Individuals with stronger prescriptions wanting a slimmer, lighter lens .

Q3. Are they more durable?

Offer good durability and are typically paired with scratch-resistant coatings .

Q4. Do they reduce thickness for all prescriptions?

Most noticeable for moderate to high powers; less noticeable for very low powers .

Q1. What coatings does CRACIA offer?

Anti-reflective (AR), scratch-resistant, UV protection, and blue light filtering .

Q2. What does anti-reflective coating do?

Reduces glare and reflections, improving clarity and appearance .

Q3. Do all lenses come with scratch-resistant coating?

Varies by product; check individual product pages .

Q4. Can I add UV protection to any lens?

Many feature built-in UV protection; check product details .

Q1. Will CRACIA lenses fit any prescription range?

Covers standard power ranges; check product listings for very high powers .

Q2. Compatible with astigmatism?

Yes, accommodates CYL and Axis values subject to limits .

Q3. Different powers for each eye?

Yes, separate prescription values can be entered for left and right eyes .

Q1. Does CRACIA sell frames?

No. Lenses only; imagery frames are for demonstration .

Q2. Use in existing frame?

Yes, visit a local optician to confirm frame compatibility .

Q3. Best frame types?

Good-quality, well-maintained frames ensure proper fit and alignment .

Q4. Future frame collections?

Announcements will be made on our official website .

Q1. Lens fitting services provided?

Fitting should be done by a qualified local optician .

Q2. Any optician can fit?

Yes, any optical store equipped for standard procedures .

Q3. Fitting cost?

Determined by your optician and not included in your CRACIA order .

Q4. What to bring to optician?

Bring your CRACIA lenses and frame for accurate fitting .

Q1. Free shipping?

Charges vary by location and are calculated at checkout .

Q2. How calculated?

Based on delivery address and region at checkout .

Q3. Standard timeline?

Up to 7 working days, subject to location .

Q4. Pan-India shipping?

Yes, to serviceable locations across India .

Q5. Express shipping?

Displayed at checkout if available for your pin code .

Q1. Out for delivery updates?

Track shipment status using your AWB number in My Account .

Q2. Not available at delivery?

Couriers attempt redelivery or leave instructions .

Q3. Timelines vary by region?

Yes, based on regional courier networks .

Q4. Delayed order?

Contact Customer Support with your order number .

Q1. How to track order?

Log into My Account, go to Track Order, and enter your AWB number .

Q2. Where is AWB number?

Shared upon dispatch via updates or inside My Account .

Q3. Real-time tracking?

Yes, available once dispatched using your AWB number .

Q4. Tracking status unchanged?

Contact CRACIA Support if status remains unchanged for long .

Q1. Return policy?

Within 7 days of delivery with valid continuous unboxing video proof .

Q2. Why unboxing video?

Documents opening condition for fair and accurate resolution .

Q3. What should video show?

Continuous, unedited opening from the very start without pauses .

Q4. Without video proof?

Claims without valid video proof may be rejected .

Q5. Refund timeline?

Credited within 7 working days after successful verification .

Q6. Initiate return?

Contact Support within 7 days with order details and video .

Q1. Eligible for replacement?

If product is defective, scratched, damaged, or has manufacturing flaws .

Q2. Video proof required?

Yes, continuous unboxing video is mandatory .

Q3. Without video proof?

Requests without valid proof are not eligible for processing .

Q4. Replacement process timeline?

Processed as per standard fulfillment after verification .

Q5. Wrong prescription entered by me?

Replacements apply to defects; double-check prescriptions before ordering .

Q1. Payment methods accepted?

Secure prepaid payments via RozaryPay gateway .

Q2. Cash on Delivery (COD)?

No. All orders must be prepaid as products are custom lenses .

Q3. Payment security?

Processed securely through RozaryPay ensuring encryption .

Q4. Amount deducted but failed?

Reversed automatically in a few business days; contact support if needed .

Q5. Invoice receipt?

Yes, received upon successful payment confirmation .

Q1. Data protection?

Secure OTP logins and encrypted payment processing .

Q2. Payment info stored?

Handled securely through RozaryPay following industry standards .

Q3. Data sharing?

Used strictly for order processing, delivery, and support .

Q4. Privacy Policy?

Available on cracia.in for detailed review .

Q1. Quality standards?

Meets premium optical quality standards focusing on clarity and accuracy .

Q2. Tested before dispatch?

Yes, undergo quality checks during manufacturing and dispatch .

Q3. Visible defects?

Record unboxing video and contact support for replacement .

Q4. Certified standards?

Produced under Cracia Lens Division following established optical practices .

Q1. Warranty on lenses?

Varies by product and is specified on individual listings .

Q2. What does it cover?

Manufacturing defects; does not cover accidental damage or wear .

Q3. Claim warranty?

Contact Support with order details and issue description .

Q1. Support hours?

Monday to Saturday, 10:00 AM to 7:00 PM. Closed Sundays .

Q2. How to contact support?

Through contact details on cracia.in during working hours .

Q3. Contact on Sundays?

Closed Sundays; queries addressed next working day .

Q4. What to keep ready?

Order number, mobile number, and relevant proof .

Q1. Wrong prescription entered?

Contact Support immediately; correction possible if processing hasn't started .

Q2. Uncomfortable after fitting?

Consult optician for check; contact support if manufacturing issue suspected .

Q3. Wrong product received?

Record unboxing video showing discrepancy and contact support .

Q4. Website not accepting OTP?

Ensure correct entry within time window or request a new OTP .

Q1. Is buying online safe?

Yes, safe and convenient when ordering from CRACIA .

Q2. Online vs in-store quality?

CRACIA lenses match in-store optical quality with doorstep convenience .

Q3. New prescription to reorder?

Advisable if last exam was over a year ago .

Q4. Order as gift?

Yes, provided accurate prescription details are entered .

Need More Help?

Support available Monday to Saturday, 10:00 AM – 7:00 PM (Closed Sundays). Thank you for choosing CRACIA .