FAQ
Frequently Asked Questions
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Find answers to the most common questions about
CRACIA lenses, technology and more.
FAQ CATEGORIES
What is Cracia Lenses?
Cracia is an Indian spectacle lens brand, established in 2018. We began as a trusted wholesale lens supplier and have now launched cracia.in, our official e-commerce platform, so customers can order precision-crafted prescription lenses directly online.
What makes CRACIA lenses different from regular lenses?
CRACIA lenses are engineered with advanced German optical technology, premium materials, and multi-layer coatings that deliver superior clarity, protection, and durability. Every lens is precision-crafted to provide perfect vision and long-lasting performance.
Does Cracia sell frames or only lenses?
Cracia specializes exclusively in spectacle lenses. We do not sell frames — you can get our lenses fitted into any frame of your choice, either your existing frame or one purchased from any optical store.
Since when has CRACIA been in the optical industry?
CRACIA has been part of India’s optical industry since 2018, initially serving the wholesale market with trusted quality before expanding into direct-to-consumer e-commerce through cracia.in.
Is CRACIA associated with any physical stores, or only online?
CRACIA has a strong wholesale presence across India through trusted retail optical partners, and now also sells directly to customers through our official online store, cracia.in.
What types of lenses does CRACIA offer?
CRACIA offers a complete range of spectacle lenses including Single Vision, Bifocal, and Progressive lenses, available with Photochromic, Blue Cut, and multiple coating options to suit every vision requirement and budget.
What is the difference between Single Vision and Progressive lenses?
Single Vision lenses correct one field of vision — either distance or near. Progressive lenses combine distance, intermediate, and near power into a single lens with no visible line, and are commonly used for presbyopia (age-related near vision difficulty).
What is a Bifocal lens, and how is it different from Progressive?
A Bifocal lens has two distinct powers separated by a visible line — the upper portion for distance and lower portion for near vision. A Progressive lens blends these powers smoothly with no visible line, offering a more natural, seamless transition.
Do CRACIA lenses offer photochromic (light-sensitive) options?
Yes. Our photochromic lenses automatically darken in sunlight and return to clear indoors, giving you the convenience of prescription eyewear and sunglasses combined in one lens.
How do I choose the right lens for my needs?
Your choice depends on your prescription (Single Vision vs Progressive), age, and lifestyle. If you spend long hours on screens, add a Blue Cut coating; if you drive frequently or are outdoors often, consider photochromic or anti-glare options. Our product pages guide you through the right combination.
Can I use CRACIA lenses for computer/screen glasses?
Yes, our Blue Cut lenses are specifically designed to filter harmful blue light from digital screens, making them ideal for computer glasses, whether you need power lenses or zero-power screen protection.
What is lens index, and which one should I choose?
Lens index refers to the refractive index of the material used. A higher index bends light more efficiently, producing thinner and lighter lenses. Lower index (1.56/1.60) suits mild to moderate powers, while high-index (1.67/1.74) is recommended for stronger prescriptions.
What is a high-index lens, and who needs it?
High-index lenses use advanced materials to achieve thinner, lighter lenses. They are recommended for customers with higher prescription powers (typically above ±4.00 SPH) to avoid the thick, heavy appearance of standard lenses.
What is the difference between polycarbonate and standard plastic lenses?
Polycarbonate lenses are significantly more impact-resistant, lighter in weight, and come with built-in UV protection — making them ideal for children, sports use, and daily protective wear, compared to standard CR-39 plastic lenses.
Are CRACIA lenses suitable for high prescriptions?
Yes, we offer high-index lens options specifically designed for higher prescription powers, ensuring your lenses stay thin, light, and comfortable even for strong SPH or CYL values.
What is Cracia Lenses?
Cracia is an Indian spectacle lens brand, established in 2018. We began as a trusted wholesale lens supplier and have now launched cracia.in, our official e-commerce platform, so customers can order precision-crafted prescription lenses directly online.
What makes CRACIA lenses different from regular lenses?
CRACIA lenses are engineered with advanced German optical technology, premium materials, and multi-layer coatings that deliver superior clarity, protection, and durability. Every lens is precision-crafted to provide perfect vision and long-lasting performance.
Does Cracia sell frames or only lenses?
Cracia specializes exclusively in spectacle lenses. We do not sell frames — you can get our lenses fitted into any frame of your choice, either your existing frame or one purchased from any optical store.
Since when has CRACIA been in the optical industry?
CRACIA has been part of India’s optical industry since 2018, initially serving the wholesale market with trusted quality before expanding into direct-to-consumer e-commerce through cracia.in.
Is CRACIA associated with any physical stores, or only online?
CRACIA has a strong wholesale presence across India through trusted retail optical partners, and now also sells directly to customers through our official online store, cracia.in.
What types of lenses does CRACIA offer?
CRACIA offers a complete range of spectacle lenses including Single Vision, Bifocal, and Progressive lenses, available with Photochromic, Blue Cut, and multiple coating options to suit every vision requirement and budget.
What is the difference between Single Vision and Progressive lenses?
Single Vision lenses correct one field of vision — either distance or near. Progressive lenses combine distance, intermediate, and near power into a single lens with no visible line, and are commonly used for presbyopia (age-related near vision difficulty).
What is a Bifocal lens, and how is it different from Progressive?
A Bifocal lens has two distinct powers separated by a visible line — the upper portion for distance and lower portion for near vision. A Progressive lens blends these powers smoothly with no visible line, offering a more natural, seamless transition.
Do CRACIA lenses offer photochromic (light-sensitive) options?
Yes. Our photochromic lenses automatically darken in sunlight and return to clear indoors, giving you the convenience of prescription eyewear and sunglasses combined in one lens.
How do I choose the right lens for my needs?
Your choice depends on your prescription (Single Vision vs Progressive), age, and lifestyle. If you spend long hours on screens, add a Blue Cut coating; if you drive frequently or are outdoors often, consider photochromic or anti-glare options. Our product pages guide you through the right combination.
Can I use CRACIA lenses for computer/screen glasses?
Yes, our Blue Cut lenses are specifically designed to filter harmful blue light from digital screens, making them ideal for computer glasses, whether you need power lenses or zero-power screen protection.
What is lens index, and which one should I choose?
Lens index refers to the refractive index of the material used. A higher index bends light more efficiently, producing thinner and lighter lenses. Lower index (1.56/1.60) suits mild to moderate powers, while high-index (1.67/1.74) is recommended for stronger prescriptions.
What is a high-index lens, and who needs it?
High-index lenses use advanced materials to achieve thinner, lighter lenses. They are recommended for customers with higher prescription powers (typically above ±4.00 SPH) to avoid the thick, heavy appearance of standard lenses.
What is the difference between polycarbonate and standard plastic lenses?
Polycarbonate lenses are significantly more impact-resistant, lighter in weight, and come with built-in UV protection — making them ideal for children, sports use, and daily protective wear, compared to standard CR-39 plastic lenses.
Are CRACIA lenses suitable for high prescriptions?
Yes, we offer high-index lens options specifically designed for higher prescription powers, ensuring your lenses stay thin, light, and comfortable even for strong SPH or CYL values.
Do CRACIA lenses block UV rays?
Yes, all CRACIA lenses come with built-in UV400 protection as standard, blocking harmful UVA and UVB rays to protect your eyes from sun damage.
Can I get blue light protection in my lenses?
Yes, our Blue Cut coating filters harmful blue light emitted from laptops, mobiles, and TVs, helping reduce digital eye strain and fatigue for those with long screen exposure.
What is Anti-Reflective (AR) coating, and why is it important?
AR coating reduces glare and reflections from screens, headlights, and overhead lighting, improving visual clarity while also giving your lenses a clearer, more polished look from the outside.
What is scratch-resistant coating?
Scratch-resistant coating adds a hardened protective layer to the lens surface, helping prevent everyday scratches from cleaning and handling, which extends the overall life of your lenses.
Can I combine multiple coatings on one lens?
Yes, our lenses are available with combination coatings — for example, UV protection with Blue Cut and Anti-Reflective together — so you can customize protection based on your daily needs.
Do I need to upload my prescription while ordering?
Yes, for all power lenses you will need to enter your prescription details — SPH, CYL, Axis, ADD, and PD — at checkout so we can craft your lenses accurately to your eyes.
What if I don't know my PD (Pupillary Distance)?
If your PD isn’t mentioned on your prescription, you can measure it using a ruler at home or leave it blank and our team will use a standard average PD, or contact you to confirm before processing.
Can I order lenses without a prescription (zero power)?
Yes, we offer zero-power lenses for fashion eyewear, screen protection (Blue Cut), or sunglasses use, without requiring a prescription.
How old can my prescription be while ordering?
We recommend using a prescription that is not older than 12 months, since eye power can change over time. For the most accurate lenses, please use a recent eye check-up report.
Can Cracia lenses be made for both eyes with different power?
Yes, absolutely. Our ordering system allows separate entry of SPH, CYL, and Axis values for the right and left eye, so lenses are custom-crafted to match your exact prescription for each eye.
How do I place an order on cracia.in?
Simply select your preferred lens type and coating, enter your prescription details (or upload a photo of it), choose your lens power range, add to cart, and complete checkout.
Can I order lenses to fit my existing frame?
Yes, you can order lenses separately and get them fitted into your existing frame at any local optician, or visit a Cracia wholesale partner store for fitting assistance.
Do I need an account to place an order?
You can browse products without an account, but creating a free account lets you save your prescription, track orders, and check out faster on future purchases.
Can I upload a photo of my prescription instead of typing values?
Yes, our order form allows you to upload a photo or scan of your prescription. Our team will verify the values before processing your order to ensure accuracy.
What if I make a mistake in my prescription entry after ordering?
Please contact our support team as soon as possible after placing your order. If the lens hasn’t entered production yet, we can correct the details before crafting begins.
What payment methods does Cracia accept?
We accept all major payment methods including credit/debit cards, UPI, net banking, and digital wallets through our secure checkout on cracia.in.
Do you offer Cash on Delivery (COD)?
COD availability depends on your pin code and order value; the option will automatically appear at checkout if applicable to your location.
Are there any hidden charges apart from the product price?
No, the price displayed at checkout is final and inclusive of applicable taxes. Any shipping charges, if applicable, will be clearly shown before you complete payment.
Does Cracia offer discounts for bulk or wholesale orders?
Yes, since Cracia has an established wholesale business, bulk order pricing is available for opticians and retailers. Please contact our support team for wholesale rates and onboarding.
How long does it take to receive my order?
Since lenses are custom-made to your prescription, orders typically take a few business days to process before dispatch, followed by standard shipping time based on your location. Estimated delivery timelines are shown at checkout.
Do you ship pan-India?
Yes, Cracia delivers across India through our courier partners. Delivery timelines may vary slightly for remote or non-metro locations.
Can I track my order?
Yes, once your order is dispatched, you will receive a tracking link via SMS/email so you can monitor delivery status in real time.
What if my package is damaged or lenses are broken on delivery?
Please do not accept a visibly damaged package, or record an unboxing video if damage is discovered after opening. Contact our support team within 48 hours with photos so we can arrange a replacement.
Can I change my delivery address after placing an order?
Address changes are possible only before the order is shipped. Please contact support immediately with your order ID to request a change.
How do I clean and care for my CRACIA lenses?
Always clean your lenses with a microfiber cloth and lens cleaning solution. Rinse with clean water first to remove dust particles, then wipe gently — avoid tissues, clothing, or harsh chemicals that can scratch the coating.
How should I store my spectacles when not in use?
Store your glasses in a hard protective case when not wearing them, away from direct heat or sunlight, to prevent scratches, warping, or coating damage.
What should I avoid doing to protect my lenses?
Avoid placing lenses face-down on surfaces, wiping them dry without rinsing, exposing them to extreme heat (like a car dashboard), or cleaning with household glass cleaners — these can damage coatings and reduce lens life.
How long do CRACIA lens coatings typically last?
With proper care, our coatings are designed to last the full lifespan of the lens. However, coating durability can reduce with harsh handling, so following recommended cleaning practices helps maximize longevity.
What is the warranty on CRACIA lenses?
CRACIA lenses come with a warranty against manufacturing defects such as coating peel-off or material flaws from the date of purchase. Damage from misuse, accidental drops, or improper cleaning is not covered.
What is CRACIA's return/replacement policy?
As lenses are custom-made to your prescription, we do not offer returns for personal preference. Replacement is provided only in case of a manufacturing defect or if an incorrect power was dispatched — please report this within the specified window from delivery with supporting photos.
My lens power feels off after wearing — what should I do?
It’s normal to need 2-3 days of adjustment with new lenses, especially Progressives. If discomfort continues beyond that, contact support with your order ID and we’ll help verify the prescription and lens accuracy.
Is scratch damage covered under warranty?
Scratches caused by daily wear, improper cleaning, or accidental handling are not covered under warranty. We recommend using the scratch-resistant coating and proper care to minimize this risk.
Will CRACIA lenses fit any frame?
Most CRACIA lenses can be fitted into standard full-rim, half-rim, and rimless frames. For rimless or unusually shaped frames, we recommend checking lens thickness compatibility with your optician before ordering.
Can Cracia lenses be fitted by any local optician?
Yes, our lenses are manufactured to standard optical fitting specifications and can be edged and fitted by any qualified optician using your frame measurements.
Do I need to share my frame measurements while ordering?
For most standard orders, only your prescription is required. However, for rimless frames or unusually large/small frames, sharing frame size (lens width, bridge, and PD) helps ensure a precise fit.
How can I contact Cracia support?
You can reach our support team through the Contact Support option on cracia.in, or via email/phone listed on our website, for order queries, prescription help, or after-sales assistance.
What are Cracia's customer support hours?
Our support team is available on all business days to assist with order tracking, prescription queries, and product guidance. Response times may vary slightly on Sundays and public holidays.
Still have a question?
Our suport team is ready to assist you.